FAQ
Assistance and maintenance
Who should I contact for warranty service?
To receive warranty assistance, you can contact any authorized service center within the Cartello network, listed on the Network page of our website.
What is scheduled maintenance?
Scheduled maintenance is a series of planned technical interventions carried out at regular intervals (based on usage hours, elapsed time, or season) to prevent failures, ensure optimal performance, and extend the life of the engine.
Can I receive support for engine installation?
Yes, authorized technicians within our network can provide qualified support for engine installation.
What should I do if I lose my engine’s power certificate?
You can contact our Documents Office to request a duplicate by filling out the form on the Contacts page or by emailing richiestadocumenti@cartello.eu.
I bought my engine abroad (or from a foreign citizen): what should I do to obtain the power declaration?
To obtain a power declaration, please contact the Documents Office via the Contacts page form or by emailing richiestadocumenti@cartello.eu, attaching documentation proving ownership of the engine.
Where can I request user and maintenance manuals?
Manuals can be requested by filling out the form on the Contacts page or by sending an email to customercare@cartello.eu.
Products and spare parts
What types of products do you distribute?
Cartello is an official distributor of:
- Diesel outboard engines and spare parts by Cox Marine
- Nakashima propellers
- Engines, accessories, and spare parts by Yanmar Marine
- Orizon device and subscription
Where can I find accessories and spare parts?
Cartello also supplies original accessories and spare parts, which can be purchased from the nearest authorized dealer. You can find your closest dealer by visiting the Network page on our website.
Where can I find price lists?
To request the latest price lists, please fill out the form on the Contacts page or email info@cartello.eu.
Sales and additional services
Can I purchase directly from Cartello, or must I go through a dealer?
Cartello distributes its products through its official sales and service network.
For the Orizon device, Cartello sells directly to companies, while private customers should refer to the dealer network, as with other products.
What is the official Cartello network?
The complete list of authorized sales and service centers is available on the Network page of our website.
How are orders and shipments managed?
Orders are managed through the official Cartello network. Delivery times within Italy are generally 1–2 working days (2–3 days for islands). Shipments are handled by reliable couriers such as TNT/FedEx or DHL, depending on the origin of the goods. All orders are traceable, and the Spare Parts Customer Care service can provide the tracking number upon request. Shipping costs and delivery times are always specified in the order confirmation. In case a package arrives damaged, it is important to check the goods upon delivery, sign with reservation, take a photo, and contact your dealer.
Is it possible to request personalized consulting or design services?
Yes, the Cartello team is available to provide technical consulting and customized solutions based on each customer’s needs.
CONTACT US
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