{"id":1424,"date":"2025-09-10T17:39:17","date_gmt":"2025-09-10T17:39:17","guid":{"rendered":"https:\/\/www.cartello.eu\/faq\/"},"modified":"2025-10-14T16:03:00","modified_gmt":"2025-10-14T16:03:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cartello.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"gb-element-03d5471a\">\n<h2 class=\"gb-text gb-text-1543c411\">FAQ<\/h2>\n\n\n\n<div class=\"gb-element-0d42515c\">\n<div class=\"gb-element-217ab8b5\">\n<a class=\"gb-text-d271f1d5\" href=\"#sec-1\"><span class=\"gb-text\">Assistance and maintenance<\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"9\" viewBox=\"0 0 10 9\" fill=\"none\" area-label=\"go-to-section\">\n<path d=\"M9.09961 8.59961L2.47168 8.59961L2.47168 7.59668L7.3877 7.59668L0.858398 1.06738L0.929687 0.99707L1.49707 0.429687L1.56738 0.358398L8.09668 6.8877L8.09668 1.97168L9.09961 1.97168L9.09961 8.59961Z\" fill=\"#1C1C1C\" stroke=\"#1C1C1C\" stroke-width=\"0.2\"><\/path>\n<\/svg><\/span><\/a>\n\n\n\n<a class=\"gb-text-d54c6a6d\" href=\"#sec-2\"><span class=\"gb-text\">Products and spare parts<\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"9\" viewBox=\"0 0 10 9\" fill=\"none\" area-label=\"go-to-section\">\n<path d=\"M9.09961 8.59961L2.47168 8.59961L2.47168 7.59668L7.3877 7.59668L0.858398 1.06738L0.929687 0.99707L1.49707 0.429687L1.56738 0.358398L8.09668 6.8877L8.09668 1.97168L9.09961 1.97168L9.09961 8.59961Z\" fill=\"#1C1C1C\" stroke=\"#1C1C1C\" stroke-width=\"0.2\"><\/path>\n<\/svg><\/span><\/a>\n\n\n\n<a class=\"gb-text-24a81b09\" href=\"#sec-3\"><span class=\"gb-text\">Sales and additional services<\/span><span class=\"gb-shape\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"9\" viewBox=\"0 0 10 9\" fill=\"none\" area-label=\"go-to-section\">\n<path d=\"M9.09961 8.59961L2.47168 8.59961L2.47168 7.59668L7.3877 7.59668L0.858398 1.06738L0.929687 0.99707L1.49707 0.429687L1.56738 0.358398L8.09668 6.8877L8.09668 1.97168L9.09961 1.97168L9.09961 8.59961Z\" fill=\"#1C1C1C\" stroke=\"#1C1C1C\" stroke-width=\"0.2\"><\/path>\n<\/svg><\/span><\/a>\n<\/div>\n\n\n\n<div class=\"gb-element-30c52d80\">\n<div class=\"gb-element-e7d7aeb4\">\n<h2 class=\"gb-text gb-text-b35c1299\" id=\"sec-1\">Assistance and maintenance<\/h2>\n\n\n\n<p class=\"gb-text gb-text-657ab4ac\"><\/p>\n\n\n\n    <div class=\"accordion-wrap\">\n            <div class=\"accordion-content\">\n            <h4>Who should I contact for warranty service?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>To receive warranty assistance, you can contact any authorized service center within the Cartello network, listed on the <a href=\"https:\/\/www.cartello.eu\/en\/network\/\">Network page<\/a> of our website.<\/p>\n\t\t\t<\/div>\n        <\/div>\n            <div class=\"accordion-content\">\n            <h4>What is scheduled maintenance?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>Scheduled maintenance is a series of planned technical interventions carried out at regular intervals (based on usage hours, elapsed time, or season) to prevent failures, ensure optimal performance, and extend the life of the engine.<\/p>\n\t\t\t<\/div>\n        <\/div>\n            <div class=\"accordion-content\">\n            <h4>Can I receive support for engine installation?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>Yes, authorized technicians within our network can provide qualified support for engine installation.<\/p>\n\t\t\t<\/div>\n        <\/div>\n            <div class=\"accordion-content\">\n            <h4>What should I do if I lose my engine\u2019s power certificate?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>You can contact our Documents Office to request a duplicate by filling out the form on the <a href=\"https:\/\/www.cartello.eu\/en\/contact-us\/\">Contacts page<\/a> or by emailing <a href=\"mailto:richiestadocumenti@cartello.eu\">richiestadocumenti@cartello.eu<\/a>.<\/p>\n\t\t\t<\/div>\n        <\/div>\n            <div class=\"accordion-content\">\n            <h4>I bought my engine abroad (or from a foreign citizen): what should I do to obtain the power declaration?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>To obtain a power declaration, please contact the Documents Office via the <a href=\"https:\/\/www.cartello.eu\/en\/contact-us\/\">Contacts page<\/a> form or by emailing <a href=\"mailto:richiestadocumenti@cartello.eu\">richiestadocumenti@cartello.eu<\/a>, attaching documentation proving ownership of the engine.<\/p>\n\t\t\t<\/div>\n        <\/div>\n            <div class=\"accordion-content\">\n            <h4>Where can I request user and maintenance manuals?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>Manuals can be requested by filling out the form on the Contacts page or by sending an email to <a href=\"mailto:customercare@cartello.eu\">customercare@cartello.eu<\/a>.<\/p>\n\t\t\t<\/div>\n        <\/div>\n        <\/div>\n\n<style>\n.accordion-wrap {\n    counter-reset: my-counter;\n}\n.accordion-content {\n    border-bottom: 1px solid #F0F0F0;\n\tcounter-increment: my-counter;\n\tposition: relative;\n}\n.accordion-content p:last-of-type {\n    margin-bottom: 0;\n}\n.accordion-content:before {\n    content: counter(my-counter, decimal-leading-zero);\n\tfont-size: 11px;\n\tfont-style: normal;\n\tfont-weight: 500;\n\tline-height: 15.4px;\n\tletter-spacing: 1.54px;\n\ttext-transform: uppercase;\n\tcolor: #1C1C1C;\n\tposition: absolute;\n\tleft: 24px;\n\ttop: 16px;\n}\n.accordion-content h4 {\n\tposition: relative;\n\tpadding: 16px 40px 16px 54px;\n\tmargin-bottom: 0;\n\tcursor: pointer;\n}\n.accordion-content h4:after {\n    content: '';\n    background: #1C1C1C;\n    width: 1px;\n    height: 11px;\n    position: absolute;\n    right: 29px;\n    top: 21px;\n\topacity: 1;\n\ttransition: all 0.4s ease;\n}\n.accordion-content h4:before {\n    content: '';\n    background: #1C1C1C;\n    width: 11px;\n    height: 1px;\n    position: absolute;\n    right: 24px;\n    top: 26px !important;\n}\n.accordion-content.open-acc h4:after {\n    width: 4px;\n    right: 27px;\n    opacity: 0;\n}\n.accordion-texts {\n\tpadding: 8px 24px 16px 54px;\n\tdisplay: none;\n}\n.accordion-content.open-acc .accordion-texts {\n}\n\n<\/style>\n\n<script>\njQuery(document).ready(function($){\n\t$('.accordion-content h4').on('click', function(e){\n\t\te.preventDefault();\n\n\t\tvar $curr = $(this);\n\t\tvar $parent = $curr.parent();\n\n\t\t\/\/ Prevent double-click while animating\n\t\tif ($curr.next().is(':animated')) return;\n\n\t\tif (!$parent.hasClass('open-acc')) {\n\t\t\t\/\/ Close all other accordions\n\t\t\t$('.accordion-content').removeClass('open-acc')\n\t\t\t\t.children('div').slideUp();\n\n\t\t\t\/\/ Open current one\n\t\t\t$parent.addClass('open-acc');\n\t\t\t$curr.next().slideDown();\n\t\t} else {\n\t\t\t\/\/ Close current one\n\t\t\t$parent.removeClass('open-acc');\n\t\t\t$curr.next().slideUp();\n\t\t}\n\t});\n});\n<\/script><\/div>\n\n\n\n<div class=\"gb-element-71a06255\">\n<h2 class=\"gb-text gb-text-5bdb9bcd\" id=\"sec-2\">Products and spare parts<\/h2>\n\n\n\n<p class=\"gb-text gb-text-83327033\"><\/p>\n\n\n\n    <div class=\"accordion-wrap\">\n            <div class=\"accordion-content\">\n            <h4>What types of products do you distribute?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>Cartello is an official distributor of:<\/p>\n<ul>\n<li>Diesel outboard engines and spare parts by Cox Marine<\/li>\n<li>Nakashima propellers<\/li>\n<li>Engines, accessories, and spare parts by Yanmar Marine<\/li>\n<li>Orizon device and subscription<\/li>\n<\/ul>\n\t\t\t<\/div>\n        <\/div>\n            <div class=\"accordion-content\">\n            <h4>Where can I find accessories and spare parts?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>Cartello also supplies original accessories and spare parts, which can be purchased from the nearest authorized dealer. You can find your closest dealer by visiting the <a href=\"https:\/\/www.cartello.eu\/en\/network\/\">Network page<\/a> on our website.<\/p>\n\t\t\t<\/div>\n        <\/div>\n            <div class=\"accordion-content\">\n            <h4>Where can I find price lists?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>To request the latest price lists, please fill out the form on the <a href=\"https:\/\/www.cartello.eu\/en\/contact-us\/\">Contacts page<\/a> or email <a href=\"mailto:info@cartello.eu\">info@cartello.eu<\/a>.<\/p>\n\t\t\t<\/div>\n        <\/div>\n        <\/div>\n\n<style>\n.accordion-wrap {\n    counter-reset: my-counter;\n}\n.accordion-content {\n    border-bottom: 1px solid #F0F0F0;\n\tcounter-increment: my-counter;\n\tposition: relative;\n}\n.accordion-content p:last-of-type {\n    margin-bottom: 0;\n}\n.accordion-content:before {\n    content: counter(my-counter, decimal-leading-zero);\n\tfont-size: 11px;\n\tfont-style: normal;\n\tfont-weight: 500;\n\tline-height: 15.4px;\n\tletter-spacing: 1.54px;\n\ttext-transform: uppercase;\n\tcolor: #1C1C1C;\n\tposition: absolute;\n\tleft: 24px;\n\ttop: 16px;\n}\n.accordion-content h4 {\n\tposition: relative;\n\tpadding: 16px 40px 16px 54px;\n\tmargin-bottom: 0;\n\tcursor: pointer;\n}\n.accordion-content h4:after {\n    content: '';\n    background: #1C1C1C;\n    width: 1px;\n    height: 11px;\n    position: absolute;\n    right: 29px;\n    top: 21px;\n\topacity: 1;\n\ttransition: all 0.4s ease;\n}\n.accordion-content h4:before {\n    content: '';\n    background: #1C1C1C;\n    width: 11px;\n    height: 1px;\n    position: absolute;\n    right: 24px;\n    top: 26px !important;\n}\n.accordion-content.open-acc h4:after {\n    width: 4px;\n    right: 27px;\n    opacity: 0;\n}\n.accordion-texts {\n\tpadding: 8px 24px 16px 54px;\n\tdisplay: none;\n}\n.accordion-content.open-acc .accordion-texts {\n}\n\n<\/style>\n\n<script>\njQuery(document).ready(function($){\n\t$('.accordion-content h4').on('click', function(e){\n\t\te.preventDefault();\n\n\t\tvar $curr = $(this);\n\t\tvar $parent = $curr.parent();\n\n\t\t\/\/ Prevent double-click while animating\n\t\tif ($curr.next().is(':animated')) return;\n\n\t\tif (!$parent.hasClass('open-acc')) {\n\t\t\t\/\/ Close all other accordions\n\t\t\t$('.accordion-content').removeClass('open-acc')\n\t\t\t\t.children('div').slideUp();\n\n\t\t\t\/\/ Open current one\n\t\t\t$parent.addClass('open-acc');\n\t\t\t$curr.next().slideDown();\n\t\t} else {\n\t\t\t\/\/ Close current one\n\t\t\t$parent.removeClass('open-acc');\n\t\t\t$curr.next().slideUp();\n\t\t}\n\t});\n});\n<\/script><\/div>\n\n\n\n<div class=\"gb-element-1026c2c6\">\n<h2 class=\"gb-text gb-text-69456f35\" id=\"sec-3\">Sales and additional services<\/h2>\n\n\n\n<p class=\"gb-text gb-text-a2b29a82\"><\/p>\n\n\n\n    <div class=\"accordion-wrap\">\n            <div class=\"accordion-content\">\n            <h4>Can I purchase directly from Cartello, or must I go through a dealer?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>Cartello distributes its products through its official sales and service network.<br \/>\nFor the Orizon device, Cartello sells directly to companies, while private customers should refer to the dealer network, as with other products.<\/p>\n\t\t\t<\/div>\n        <\/div>\n            <div class=\"accordion-content\">\n            <h4>What is the official Cartello network?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>The complete list of authorized sales and service centers is available on the <a href=\"https:\/\/www.cartello.eu\/en\/network\/\">Network page<\/a> of our website.<\/p>\n\t\t\t<\/div>\n        <\/div>\n            <div class=\"accordion-content\">\n            <h4>How are orders and shipments managed?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>Orders are managed through the official Cartello network. Delivery times within Italy are generally 1\u20132 working days (2\u20133 days for islands). Shipments are handled by reliable couriers such as TNT\/FedEx or DHL, depending on the origin of the goods. All orders are traceable, and the Spare Parts Customer Care service can provide the tracking number upon request. Shipping costs and delivery times are always specified in the order confirmation. In case a package arrives damaged, it is important to check the goods upon delivery, sign with reservation, take a photo, and contact your dealer.<\/p>\n\t\t\t<\/div>\n        <\/div>\n            <div class=\"accordion-content\">\n            <h4>Is it possible to request personalized consulting or design services?<\/h4>\n\t\t\t<div class=\"accordion-texts\">\n\t\t\t\t<p>Yes, the Cartello team is available to provide technical consulting and customized solutions based on each customer\u2019s needs.<\/p>\n\t\t\t<\/div>\n        <\/div>\n        <\/div>\n\n<style>\n.accordion-wrap {\n    counter-reset: my-counter;\n}\n.accordion-content {\n    border-bottom: 1px solid #F0F0F0;\n\tcounter-increment: my-counter;\n\tposition: relative;\n}\n.accordion-content p:last-of-type {\n    margin-bottom: 0;\n}\n.accordion-content:before {\n    content: counter(my-counter, decimal-leading-zero);\n\tfont-size: 11px;\n\tfont-style: normal;\n\tfont-weight: 500;\n\tline-height: 15.4px;\n\tletter-spacing: 1.54px;\n\ttext-transform: uppercase;\n\tcolor: #1C1C1C;\n\tposition: absolute;\n\tleft: 24px;\n\ttop: 16px;\n}\n.accordion-content h4 {\n\tposition: relative;\n\tpadding: 16px 40px 16px 54px;\n\tmargin-bottom: 0;\n\tcursor: pointer;\n}\n.accordion-content h4:after {\n    content: '';\n    background: #1C1C1C;\n    width: 1px;\n    height: 11px;\n    position: absolute;\n    right: 29px;\n    top: 21px;\n\topacity: 1;\n\ttransition: all 0.4s ease;\n}\n.accordion-content h4:before {\n    content: '';\n    background: #1C1C1C;\n    width: 11px;\n    height: 1px;\n    position: absolute;\n    right: 24px;\n    top: 26px !important;\n}\n.accordion-content.open-acc h4:after {\n    width: 4px;\n    right: 27px;\n    opacity: 0;\n}\n.accordion-texts {\n\tpadding: 8px 24px 16px 54px;\n\tdisplay: none;\n}\n.accordion-content.open-acc .accordion-texts {\n}\n\n<\/style>\n\n<script>\njQuery(document).ready(function($){\n\t$('.accordion-content h4').on('click', function(e){\n\t\te.preventDefault();\n\n\t\tvar $curr = $(this);\n\t\tvar $parent = $curr.parent();\n\n\t\t\/\/ Prevent double-click while animating\n\t\tif ($curr.next().is(':animated')) return;\n\n\t\tif (!$parent.hasClass('open-acc')) {\n\t\t\t\/\/ Close all other accordions\n\t\t\t$('.accordion-content').removeClass('open-acc')\n\t\t\t\t.children('div').slideUp();\n\n\t\t\t\/\/ Open current one\n\t\t\t$parent.addClass('open-acc');\n\t\t\t$curr.next().slideDown();\n\t\t} else {\n\t\t\t\/\/ Close current one\n\t\t\t$parent.removeClass('open-acc');\n\t\t\t$curr.next().slideUp();\n\t\t}\n\t});\n});\n<\/script><\/div>\n\n\n\n<div class=\"gb-element-cfcdd3c0\">\n<h2 class=\"gb-text gb-text-d344bf39\">CONTACT US<\/h2>\n\n\n\n<p class=\"gb-text gb-text-05d6ace2\">Need more information? Fill out the form and our team will contact you as soon as possible.<\/p>\n\n\n<style id=\"wpforms-css-vars-56-block-4936d46e-3901-4df5-a653-cae79dccb9fa\">\n\t\t\t\t#wpforms-56.wpforms-block-4936d46e-3901-4df5-a653-cae79dccb9fa {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div 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